How to purchase my order on the site?vcadmin2020-01-07T13:58:39+00:00
To order your purchase :
- Click “Add to cart†button on the products you wish to purchase.
- Click “Continue Shopping†to continue add other products into the cart or click “Checkout†to proceed your payment for the products.
- You can either choose to checkout as a guest or register an account on the Checkout page.
- You’ll need to confirm your shipping address and billing address.
- Based on your shipping address, a shipping fee will be calculated and displayed on the total.
- Next you’ll need to choose your payment method.
- Click “Place Order†to complete the order.
What are the available payment methods?vcadmin2020-09-11T04:10:15+00:00
Lunavie offers various kind of Payment Methods as shown below :-
Credit Card
Via Stripe (Visa or Mastercard / American Express / Paypal Funds
How to change my account personal information and shipping address?vcadmin2020-01-07T14:13:32+00:00
Log-in your account → Click on “Addresses†tab or “Account details” tab → Edit your account information and Shipping address here.
I forgot my Password for my account. What should I do to retrieve it?vcadmin2020-01-07T14:05:28+00:00
- Click on “Lost Password?†and fill your email that used to register the account in the box.
- Click Reset Password.
- A link will be sent to your email. Once you have received the email, click on the link and you will be able to choose a new password for your account.
Can I cancel an existing order that have been made?vcadmin2020-01-07T14:09:58+00:00
Yes, only if the order is still on processing status.
- Just go to “My Account” -> click on “Orders” tab -> Click “Cancel Order“
- Orders that are in shipping or completed can not be canceled.
How long does the delivery usually takes?vcadmin2020-01-07T14:10:37+00:00
Delivery usually will takes about 2 to 3 working days
I still have doubts!vcadmin2020-09-11T04:10:48+00:00
Sorry that we’re unable to clear your doubts in the F.A.Q page. Please kindly send us an email to [email protected] or submit a form on Contact Us page for us to clear your doubts.